US wireless carriers are in the process of sunsetting their 3G cellular networks. Equipment using 3G modems will no longer be able to communicate after the sunset.
Regardless of the age or type of field telemetry unit(s) you are currently using, we have a special program to ensure a smooth and cost-effective transition to our latest 4G/LTE cellular technology.
Our first priority is to transition all customers with Jain field telemetry units operating AT&T 3G cellular modems as this sunset date is February 22, 2022. To find out if you have AT&T 3G cellular modems, please log in to your Jain Logic account. If you receive an alert upon log in, then you have AT&T modems and must take action now by contacting your account manager or our 4G upgrade specialist at (559) 459-5321 or email 4GUpgrade@jainsusa.com.
If you log in and DO NOT receive an alert, then you either have Verizon 3G cellular or already have our latest 4G cellular modem upgrade. The Verizon 3G cellular sunset is December 31, 2022. Customers with Verizon 3G cellular modems in their field telemetry units will be notified via the same log in alert once we have upgraded the customers with units sunsetting in February.
It is possible for customers with multiple field telemetry units to have both AT&T and Verizon 3G cellular modems. In this case, you will receive an alert and we will work to upgrade all your field units at one time whenever possible. Regardless of which cellular carrier your field units have we are committed to making your upgrade transition BEFORE the sunset dates.
The PS Connect v3.5 has been an incredibly robust device with units still operating in the field after more than 14 years. These devices are not compatible with a simple modem upgrade and must be upgraded to our state-of-the-art C3 Field Telemetry Unit. This is a great opportunity after many years of service to move up to the latest technology, including room to expand to more sensors and control if desired. Customers with Unified PS Connect models and 3G C3 Field Telemetry Units will only require a 4G modem upgrade. To make the transition as easy and cost-effective as possible, several special offers are listed below including our free site inspection and tune-up with every upgrade.
Select an upgrade path based on your existing hardware.
Our trained technician will inspect all site related equipment and perform a tune-up including solar panel cleaning, rain bucket cleaning, and check all cables for damage.
If your device has an AT&T 3G modem, it will stop communicating on February 22, 2022. If your device has a Verizon 3G modem, it will stop communicating on December 31, 2022. In both cases, your field device will stop transmitting your field data to Jain Logic, which means you will stop benefiting from soil moisture data, in-field weather, seeing irrigation events, flow data and control of your pumps and valves. You will also miss out on special discount pricing offers from Jain for acting early.
Yes, plus you will avoid a trip charge saving at least $140.00 by doing so.
Jain will notify you in multiple ways. You can log on to your Jain Logic account where we will have automated alerts setup to notify customers if they are affected and need to take action. We will also be calling and emailing all our customers that require upgrades.
Our trained technicians will take care of this for you, along with performing a full site inspection and routine maintenance service at no extra charge.
Yes, there are millions of companies using wireless technology to communicate to all kinds of devices. You should do a quick inventory of devices such as security alarms, smart controllers, cellular-based farm equipment, GPS tracking devices, etc. Contact those companies to ensure you will not be adversely affected.
No, you will enjoy the faster and more reliable cellular service with no increase in your monthly or annual Jain Logic subscription fees.
Our priority focus is to get all AT&T devices upgraded prior to the February 22, 2022 sunset. We will offer the same discount specials for Verizon devices in 2022.
Yes, we would be happy to upgrade all your devices while our technician is at your location.
Still not sure on what steps to take? Contact your account manager or our 4G upgrade specialist at (559) 459-5321 or email 4GUpgrade@jainsusa.com.
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