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Customer Centric Service at Jain Monitoring & Control

June 3, 2020 12:00 pm
Jeff Tuel Profile Pic
Jeff Tuel

EXECUTIVE VICE PRESIDENT, JAIN DISTRIBUTION HOLDINGS

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Richard Gates

DIRECTOR OF CUSTOMER SUPPORT, JAIN MONITORING AND CONTROL

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Santino Bianchi

CUSTOMER & PRODUCT SUPPORT – JAIN MONITORING AND CONTROL

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Bill Freeman

CUSTOMER & PRODUCT SUPPORT – JAIN MONITORING AND CONTROL

Experienced, knowledgeable, tech savvy, caring, honest, detailed, tenacious, loud, quiet and hard working. All words used to describe the people that make up the JMC Service Team. 

Join us for this webinar to meet each team member, learn how we monitor and troubleshoot your Jain Logic system 24/7 and maintain industry leading up-time across thousands of sites.

Irrigation Association CEU
Earn 1 CEU (Continuing Education Unit) For This Training.
Step-By-Step Visual Guide To Submit CEU
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Jeff Tuel Profile Pic
Jeff Tuel

EXECUTIVE VICE PRESIDENT, JAIN DISTRIBUTION HOLDINGS

Jeff Tuel is currently the Executive Vice President of Jain Distribution Holdings in Fresno, CA, where he provides leadership to Jain’s Monitoring and Control division.  Jeff has dedicated the last 17 years of his career to Ag irrigation in executive leadership positions on the Ag dealer and manufacturing sides of the industry, as well as serving on the Irrigation Association’s Board of Directors and Government Affairs Committee. Jeff has a B.S. in Electrical Engineering and spent the first half of his career in high-tech, which is where his passion for helping to bring technology solutions to agriculture stems from.  Jeff is an avid tournament bass fisherman, so when he’s not out in the field working with growers to improve the use of water, he’s on the water fishing.

Richard Gates

DIRECTOR OF CUSTOMER SUPPORT, JAIN MONITORING AND CONTROL

Richard was one of the co-founders of PureSense and has been working in what is now called Ag tech for 13 years.  He joined Jain when Jain purchased PureSense in 2015.

Although his background is in computers and technology his summer job from  middle school to college graduation  was working on shade tobacco farms in New  England.  He started by working in the fields too, years later, monitoring the  process that cures the leaves so they can become the fine product that cigar officianottos enjoy.

Santino Bianchi

CUSTOMER & PRODUCT SUPPORT – JAIN MONITORING AND CONTROL

Santino has been working in “Ag Tech” for 11 years. Prior to working with JAIN, he spent 7 years with PureSense and 2 years with Observant. Santino brings a vast knowledge of field experience in terms of hardware deployment. His background with both PureSense and Observant is an invaluable resource to the JAIN Logic team. His responsibilities are very board including hardware installation, dealer training/support, and account management.

Bill Freeman

CUSTOMER & PRODUCT SUPPORT – JAIN MONITORING AND CONTROL

Bill has over 9 years of work experience supporting hardware and software in the Ag Telemetry sector. Before working with JAIN, Bill spent the better part of 3 years setting up the US office and supporting telemetry products for Observant. After the acquisition of Observant by JAIN in 2016, Bill was placed in his current role in customer and product support with JAIN. Bill has extensive knowledge of the C3 and Solo JAIN hardware platforms, supported sensors and accessories.

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