You may have heard about in the news or noticed in your service area the recent network outage experienced by AT&T on February 22nd.
We understand the importance of uninterrupted service and our smart controllers’ role in your daily landscape operations. Therefore, we want to reassure you that despite the AT&T outage, our systems remained fully operational, ensuring no disruption to the service and schedules of your smart controllers.
Our team continuously monitors our infrastructure to anticipate and mitigate the impacts of such external network issues.
We are committed to maintaining the highest standards of reliability and transparency. Should you have any questions or need further information, please do not hesitate to contact our customer support team, by sending email to etw_service@jainsusa.com, leaving a voicemail at 1-888-685-5505, or live messaging during business hours in our Chat channel. We are here to assist you.
Thank you for your continued trust in JAIN Unity (ETwater). We look forward to continuing to serve you with the quality and reliability you expect from us.
